Next-Day orders shipped on Friday do not arrive Saturday but should arrive the following Monday. This estimate does not include weekends or major Holidays.Ģ-Day air orders shipped on Thursday do not arrive Saturday but should arrive the following Monday.
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Orders placed via ground service should arrive in 1-5 business days depending on your zip code. Confirm SPT rating of cords and plugs match.ĭelivery Timeframe Notices Regarding Air Orders (Excluding Holidays) Confirm that bulbs and cords match (for example, C7 with C7, C9 with C9, E12 bulb with E12 cord). To prevent delays: Confirm the wire color of all items. Orders with PO Box addressing will be delayed while the customer is contacted and the address is corrected. Include a correct phone number to be used only if there is an issue with the order. See our Shipping, Warranty, and Returns page for more information. If you have ordered incorrectly, you can return any uninstalled items that have been shipped to you. Once an order is placed it is put immediately into a shipping queue, this means we cannot cancel or modify your order once completed. We are currently shipping Monday - Thursday with most orders shipping the same or next business/shipping day. Upon receipt of your return, your account will be credited for the cost of the products. After 45 days, a 15% restocking fee will be deducted from your merchandise credit. If returned products are received within 45 days of receiving your order, there is no restocking fee. Return and original shipping charges are not refunded.Įligible products have not been installed and are in their original packaging in like-new condition. After receipt of the return at our location, the amount of the purchase price should be credited within 5 business days.
We accept returns of products in original, like-new condition within 45 days after an order is received. See our Shipping Information page for our latest shipping information and shipping notices or exceptions. Orders are not shipping during the weekend or on major holidays. January - July: Orders are shipped Monday - Thursday within 1-2 business days.Īugust - December: Orders are shipped Monday - Friday within 1-2 business days. See our Warranty Policy page for more information. We will work with you to troubleshoot the problem, and if the issue is not easily and quickly resolved, we will correct the situation. If a product is defective or fails during the 90 days following receipt of your order, please contact us right away. Our warranty for all our products is 90 days of normal, seasonal use. Please test your lights when you receive them! Everyone is happier when we resolve issues quickly. Polycarbonate lenses, moisture-resistant uni-body construction, bulbs cannot be removed or replaced If one bulb burns out the others stay lit Tail Wire Length (distance between last bulb and female plug)ġ8, 14, and 9 inches (18 inch = 6 LED, 14 inch = 6 LED, 9 inch = 3 LED) Lead Wire Length (Distance between the male plug and first light)